Code of Conduct

Indemnity Insurance Brokers LLC (IIB) encourages the highest professional and ethical standards in insurance industry.

IIB looks to all its employees, to meet these standards and to maintain the reputation of the Company by following this Code of Ethics and Conduct (the Code). It sets down the principles, which all employees of the group should follow in the course of their professional duties.

Employees are obliged to comply with this Code and report to IIB any breach or suspected breach by whom so ever. Failure to comply with this will result in IIB taking disciplinary action against the Employee.

The key values, which set the standards for the behavior of all IIB Employees, are:

  1. Behaving with responsibility and integrity in all their professional activities. Acting in a courteous, honest and fair manner towards anyone they deal with. Being trustworthy and never putting their interests or the interests of others above the legitimate interests of their Clients.
  2. Complying with all relevant Laws and meeting the requirements of all applicable regulatory authorities, and appropriate codes of practice and codes of conduct.
  3. Demonstrating professional competence and due care including:
    1. Seek continually to maintain and improve their professional knowledge, skills and competence through regular self-learning, training and keeping up to date with regulatory, market and product developments.
    2. To attain and maintain professional qualifications as mandated by regulatory authority or as suitable to perform their duties in best interest of clients.
    3. Completing their duties with due skill, care and diligence;
  4. Upholding professional standards in all dealings and relationships.
  5. Respecting the confidentiality of information.
  6. Applying objectivity in making professional judgments and in giving opinions and statements, not allowing prejudice or bias or the influence of others to override objectivity.

An employee operating in a professional capacity has duties, arising from these key values, to a number of different groups. Within these relationships an employee should always act ethically and their behavior and conduct should meet the following principles:

1. Relations with clients

Employees will seek to earn and maintain the trust of their Clients at all times and should:

  1. Give fair and proper consideration and the appropriate priority to the interests and requirements of all clients. Obtain and provide relevant information, including all necessary documentation and respect the confidentiality of information.
  2. Avoid conflict between personal interests, or the interests of any associated company, person or group of persons, and their duties to all clients.
  3. Avoid conflict between any competing interests of one or more clients, stepping aside in one or all matters if such conflicts cannot be resolved.
  4. Act at all times with due skill, care and diligence.
  5. Act only within the limits of personal competence and any limits of authorization.
  6. Act in a financially honest and prudent manner, including ensuring the protection of any money and/or property held on behalf of clients.
  7. Act openly, fairly and respectfully at all times, providing all clients with due respect, consideration and opportunity.
  8. Be honest and trustworthy with clients and communicate with them in a clear, prompt and appropriate manner.
  9. Provide suitable and objective recommendations to clients.
  10. Not provide or accept money, gifts, entertainment, loans or any other benefit or preferential treatment from or to any existing or potential clients or provider, other than occasional gifts, entertainment or remuneration, which are provided as part of accepted business practice, and which are not likely to conflict with duties to clients.

2. Relations in employment

Employees should aim to ensure good relations with their employer and fellow employees and should:

  1. Avoid conflict between personal interests, or the interests of any associated company or person, and their duty to their employer.
  2. Not make improper use of information obtained as an employee or disclose, or allow to be disclosed, information confidential to their employer.
  3. Seek to be a responsible employer or employee and be honest and trustworthy at work.
  4. Act openly, fairly and respectfully at all times, treating other employees, colleagues, clients and suppliers with equal respect, consideration and opportunity.
  5. Accurately and completely account for and record all business dealings.
  6. Not provide or accept money, gifts, entertainment, loans or any other benefit or preferential treatment from or to any existing or potential supplier or business associate, other than occasional gifts, entertainment or remuneration, which are provided as part of accepted business practice, provided this is not likely to conflict with any duty that is owed to their employer.

3. Relations with regulators and the law

Employees must respect all Laws and abide by all Regulations that affect their business and must:

  1. Ensure they operate within the Law and within the spirit of the Law, at all times;
  2. Ensure they deal with regulators in an open, transparent and co- operative manner and meet any requirements correctly made of them.

4. Relations with the community and the public

Employees should recognize the important wider role that they play as professionals and should:

  1. Seek to advance the reputation of financial services, financial planning, insurance and associated trades through their own conduct.
  2. Operate in a way that respects environmental concerns and issues.
  3. Act in a socially responsible manner within the countries and societies in which they operate.
  4. Strive to be trusted individuals and fulfill their responsibilities to the societies and communities in which they operate professionally.

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